Call Center Representative Needed

Posted yesterday, 15:00      Agege, Lagos, Nigeria
57 views

Performance and specifications

Job Type
Full-time
Responsibilities
*Manage large amounts of inbound and outbound calls in a timely manner.

*Follow communication “scripts” when handling different topics.

*Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

*Seize opportunities to upsell products when they arise.
*Build sustainable relationships and engage customers by taking the extra mile.

*Keep records of all conversations in our call center database in a comprehensible way.

*Frequently attend educational seminars to improve knowledge and performance level.

*Meet personal/team qualitative and quantitative targets
Requirements and Skills
*Previous experience in a customer support role.

*Track record of over-achieving quota.

*Strong phone and verbal communication skills along with active listening.

*Familiarity with CRM systems and practices.

*Customer focus and adaptability to different personality types.

*Ability to multi-task, set priorities and manage time effectively.
Minimum Qualification Requirements
High school degree.


MODE OF APPLICATION
Interested Applicants should forward the copy of their CVs to the HR/ADMIN:hr.infobenzeellogisticsnig @gmail.com or forward their names,qualifications,post applying for and phone number to the message box on jiji or to the numbers displayed on this Advert. Failure to abide by these Rules and Regulations will lead to TOTAL disqualification. Only the shortlisted candidates will be contacted for an interview.
Minimum Experience
2 years

Ad details

Job brief
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively manipulating customer issues, complaints and inquiries keeping customer satisfaction at the core of every decision and behavior.
Please read safety tips
  • Double check company's background before an interview.
  • Do not submit any upfront fees for a job application.
  • Do not go to the remote places for an interview.
  • Do not disclose any personal information which could be misused.

Similar adverts

Show more ads >>>
₦250,000
Last seen 2 hrs ago
090 xxx
09069392733
Tell seller that you found ad on Jiji.ng
Please read safety tips
  • Please, check the background of the company!
  • If you sign a contract, make a copy of the documents.
  • Never pay to apply for a job.
Leave Feedback